What will you learn?
Learn about the service process from guest booking to departure. Practice proper handling of reservations and unexpected changes along with comfortable communication.
Start with the key ideas, then apply each step to a small task. Try to explain why you chose a particular method and what you would change in a different situation instead of copying a finished result.
Course topics
- Reservation and reception process
- Written and verbal communication with guest
- Setting up tour program
- Complaint and change management
Practical exercise
Prepare a two-day Baku itinerary and write a response for a reservation change.
Once the exercise is complete, check the result, note any difficult steps and revisit them in your next practice session.
Who is this course for?
The course suits beginners and people who want to organise what they already know. If you have some experience, tell the instructor which areas you would like to explore in more depth.
What should you check before enrolling?
Ask about the lesson format, entry level, scope of the syllabus and practical work. Confirm the duration and fees before enrolling.