Develop emotional awareness, self-regulation, empathy and communication in challenging situations.
Observe everyday and workplace reactions to make more deliberate choices about your behaviour.
Syllabus and skills
- Recognising emotions
- Self-regulation
- Empathy and listening
- Conflict communication
Practical outcome
Keep a reflection journal and prepare for a difficult conversation. This training is not psychotherapy.
Building your understanding
Examine a specific situation: what you felt, what prompted it and how it affected your response. Observation and discussion of alternative reactions support self-regulation and attentive communication without labelling emotions as right or wrong.
Choosing your course
Find training in Baku that matches your goals and experience. Before enrolling, confirm the entry requirements, lesson format, amount of practice, duration and fees.